Your infrastructure deserves the best support
Engineers who know Kubernetes and the cloud, in your Slack or Microsoft Teams, within minutes. We work with you as a partner, because your infrastructure is too important for a ticket queue.
Your trial includes a Slack or Teams channel with our engineers
4.8 on G2, 80+ reviews- Customer satisfaction, from 279 ratings in 12 months
- 4.8 / 5
- Median time to a human answer, business hours
- 15 min
- Of conversations answered by an engineer within the hour
- 76%
- Conversations with 200+ teams in 12 months
- 2,200+
Response times measured on every customer conversation in our support system over the last 12 months, October 2025 to September 2026.
How we work with you
Support is not a department at Qovery. It is how the whole engineering team works, and we keep investing in it because it is what our customers tell us makes the difference.
A shared Slack or Teams channel, not a ticket queue
You talk to the engineers who build and run Qovery, in a channel you already have open. No tiers to escalate through, no forms to fill.
Experts in your infrastructure, not just in Qovery
Kubernetes, networking, databases, builds, cloud quotas. When the problem sits in your AWS account and not in our product, we still help you fix it.
A partner from the first deploy
A solution engineer onboards you, reviews your setup and migrates your first services with you. Then we stay close as you add teams, clusters and regions.
Commitments you can put in a contract
US and European working hours by default, and a custom SLA when you need response times written down, up to 24/7 on Enterprise.
The experts behind your support
The engineers who answer you build and run Qovery every day. Infrastructure, product and cloud experts with engineering backgrounds at AWS, Devoteam and Criteo, working from Europe and North America.
When you ask a question, you get someone who has already solved that problem in production, not someone reading from a script.
- Ex-AWS
- Ex-Devoteam
- Ex-Criteo
A production outage, minute by minute
A release left services stuck and the rollback failed too. Production was down, in the evening. Here is what happened next, from the support thread with a B2B SaaS company in France.
Everything went through smoothly and pretty quickly. Thanks for staying close by.
0 min
The customer reports production is down in their shared channel. The incident is flagged as top priority automatically.
+3 min
An engineer picks it up live.
+14 min
Diagnosis: the credentials and images are fine and the error message is misleading. One node can no longer fetch secrets from Kubernetes, so every pod scheduled on it hangs.
+29 min
The two faulty nodes are cordoned, drained and replaced.
+42 min
The customer confirms the app is back up.
+49 min
All nodes healthy and every service at full replicas. The engineer writes up an incident report the customer can attach to their ticket with the cloud provider, and stays on for the rest of the evening.
Next day
An audit confirms nothing changed on the platform side, backing up the cloud provider’s explanation. The customer re-runs the release.
More than half of what we solve sits outside Qovery
58% of the technical conversations we handled in the last 12 months touched the customer’s own infrastructure, security, cost or observability.
263 of them had a cause outside Qovery: the cloud provider, DNS, a third-party service. We solved those too.
- Infrastructure and networking38%
- Deployments and builds21%
- Security and access21%
- Observability9%
- Cloud cost8%
1,752 technical conversations, October 2025 to September 2026. A conversation can cover several topics.
In their words
From published case studies, and from what customers told us in our shared support channels and on calls. We removed names from anything that was not already public.
Qovery’s team is like our own DevOps experts on call
Clément Garbay
Co-founder and CTO, Hyperline
Great work from a small team. I appreciate that the issue was actually investigated instead of giving me the help desk script runaround that a lot of big companies do today.
Engineer, large nonprofit organization (US)
Shared support channel
I would recommend Qovery firstly for the quality of their team and the high-quality support relationship they are capable of. Qovery team seeks to better understand the infrastructure needs of its customers every day.
Exa Finance
Customer testimonial
Qovery’s support was unparalleled. They were responsive and helped us overcome obstacles quickly.
Jean-Baptiste Barth
Infrastructure Lead, Alan
I just want to give a shoutout to the Qovery team. You all have been really helpful answering our questions, giving us the right guidance, and fixing or enhancing things as we go. It’s been a pleasure, thank you!
Platform engineer, 300-person SaaS company (US)
Shared support channel
...it’s the perfect time for a growing startup to have a maximum of listening and expertise at disposal and a super reactive team (that answers even on Sunday 😁).
Promis
Customer testimonial
Besides offering a seamless infrastructure orchestration solution, we truly appreciate the exceptional support and responsiveness of the Qovery team, making our experience highly positive and productive.
Florian
CTO, Papershift
I learn a lot from the team at Qovery; you’re all very knowledgeable and often go the extra mile to make it easier on my end.
Engineer, conversational AI startup (US)
Shared support channel
One thing I’d like to highlight is the exceptionally fast and helpful support from the whole team.
Papershift
Customer testimonial
We faced some tiny issues during migration, but the Qovery team swiftly fixed them, unblocking our progress.
Anar Bayramov
Staff Developer, Getsafe
A big thank you for the support over these two weeks. The quick answers directly set the pace of the campaign. Your Blue/Green procedure is now validated on MySQL in real conditions, 7 times.
Tech lead, B2B software company (France)
Shared support channel, translated from French
The team behind Qovery has been incredible to work with - they’ve helped us get up and running with our unique setup requirements really quickly.
Creative Juice
Customer testimonial
We have discussions on how to manage costs as we grow, and I trust the team to help us find the right direction
Clément Garbay
Co-founder and CTO, Hyperline
Qovery was able to troubleshoot the exact cause for me. Something I had a hunch but couldn’t conclude on my own.
Engineer, fintech startup (US)
Shared support channel
The advice provided by the Qovery team was super powerful and allows me to size my server in the most consistent way possible.
Pathline
Customer testimonial
The comprehensive features and excellent support provided by the Qovery team have made our transition seamless and rewarding.
Léo-Paul
CTO/CPO, Elevo
We don’t have the expertise into knowing what to do, which is why we joined with Qovery in the first place ... because you all are the experts.
Founder and CTO, vertical SaaS startup (US)
Customer call
Few products offer such quality onboarding and communication.
Alghome
Customer testimonial
Trusted by +200 companies to simplify their infrastructure burden
Hear it from Alan
Alan runs more than 100 services on Qovery. Their infrastructure team on moving off Elastic Beanstalk and working with ours.
Read the case studyWhat this level of support costs elsewhere
On Business, support is not an add-on to the price. It is a large part of what you pay for.
Qovery Business
$2,999/month
The platform, priority support from engineers who know Kubernetes and your cloud, a month of onboarding, and a custom SLA when you need one.
AWS Business Support+
$2,300/month
At $30,000 of monthly AWS spend. Answers about AWS services only: no platform, nobody operating your clusters, and it grows with your bill.
AWS pricing, October 2026A senior platform engineer
$12,500 to $21,700/month
Fully loaded, Europe to US. One person, one set of skills, holidays and on-call to plan for, and months before they are productive.
Support on every plan
When we are there
US and European working hours
Engineers on both sides of the Atlantic, so your team gets answers during its own working day. Enterprise can contract coverage up to 24/7.
When production is down
13 min median to a human answer
Across the 70 production-down conversations of the last 12 months, at any hour. During business hours the median was 3 min.
Every plan talks to the same engineers. What changes is priority: standard on Team and Growth, priority on Business, premium with a contractual SLA on Enterprise.
Frequently asked questions
Can I talk to your engineers during the trial?
Who answers my questions?
Do you help with problems that are not caused by Qovery?
What happens if production goes down at night?
What is the difference between standard, priority and premium support?
Can I get a custom SLA?
We are the experts, for you
Start a trial and talk to our engineers in your own Slack or Teams channel from day one, or tell us what your infrastructure needs.