Community Support
Community Support is designed for testing or early development on Qovery for individual developers and small teams who require query support.
It provides assistance with queries and guidance essential for those starting out or working on smaller-scale projects, ensuring a supportive environment for their growth and learning within the Qovery platform
Free
Business Support
Business Support is the minimum recommended Qovery Support tier if you have production workloads and need a priority access to technical support. It ensures round-the-clock technical support tailored to your specific use-cases, providing crucial assistance for maintaining operational stability and efficiency within your business-critical environment.
$500/Month
Enterprise Support
Enterprise Support is for critical business operations. You get a priority technical support from high-quality engineers, to manage health of your environment. You will also get access to a Technical Account Manager (TAM) who will provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from Qovery.
Custom
Select the right support level
Compare Plans
Community
forever free
Business
FOR PRODUCTION WORKLOADS
Enterprise
TAILORED TO YOUR NEEDS
What's included
Communication channel*
Slack
Slack
Slack, Direct Phone
Support available
Monday to Friday, 9 am-6 pm (CET/ET)
Monday to Friday, 9 am-6 pm (CET/ET)
Custom
RESPONSE TIMES** vs Request severity***
General guidance (low priority)
N/A
Time to answer: 8 hours
Time to resolve: 2 days
Custom
System impaired (medium priority)
N/A
Time to answer: 4 hours
Time to resolve: 24 hours
Custom
Production/business-sensitive system
impaired (high priority)
N/A
Time to answer: 2 hours
Time to resolve: 12 hours
Custom
Production/business-sensitive system
down (critical priority)
N/A
Time to answer: 1 hour
Time to resolve: 8 hours
Custom
* Community forum is available in all plans to treat non-priority requests.
** Response times are calculated in business hours.
*** Severity levels:
General guidance: You have a general product question, or you want to know more about how to integrate a particular service within Qovery.
System impaired: Non-critical functions of your application or internal processes are behaving abnormally, or you have a time-sensitive question.
Production system impaired: Important functions of your application or internal processes are impaired or degraded.
Production system down: Your business is significantly impacted. Important functions of your application or internal processes aren't available
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