> ## Documentation Index
> Fetch the complete documentation index at: https://www.qovery.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and Support

> Get help and support for Qovery

## Qovery support

If you need any help, you can:

1. Check the [troubleshooting section](/configuration/deployment/logs) for common issues and solutions.
2. Use the **AI Copilot** built into Qovery for instant assistance.
3. Contact support via **Pylon** within the console by clicking on the **help button** on the bottom right, then select **Contact Support**.
4. Reach out directly in your **dedicated Slack channel**.

There, you can discuss directly with our fantastic team as well as our wonderful community!

## Shared responsibility model

Qovery is responsible for deployed elements on your cloud provider made and maintained by Qovery. We are not responsible for the cloud provider itself nor for the applications you deploy via Qovery. While our support team is always here to help, please note that we may have limited ability to assist with issues that are fully managed by you or your cloud provider.

The following RACI Matrix clarifies who is responsible, accountable, consulted, and informed at each layer of the stack:

<div className="raci-legend">
  <div><strong className="role-r-text">R</strong> = Responsible (performs the work)</div>
  <div><strong className="role-a-text">A</strong> = Accountable (ultimately answerable)</div>
  <div><strong className="role-c-text">C</strong> = Consulted (provides input)</div>
  <div><strong className="role-i-text">I</strong> = Informed (kept up-to-date)</div>
</div>

<div className="raci-table-container">
  <table className="raci-matrix">
    <thead>
      <tr>
        <th style={{textAlign: 'left', paddingLeft: '12px'}}>Components</th>
        <th style={{textAlign: 'center'}}>Cloud Provider</th>
        <th style={{textAlign: 'center'}}>Qovery</th>
        <th style={{textAlign: 'center'}}>Customer</th>
      </tr>
    </thead>

    <tbody>
      <tr className="layer-header">
        <td colSpan="4" className="layer-title">Infrastructure Layer</td>
      </tr>

      <tr>
        <td>Physical Infrastructure</td>
        <td className="role-ra">R/A</td>
        <td className="role-i">I</td>
        <td className="role-i">I</td>
      </tr>

      <tr>
        <td>Core Cloud Services</td>
        <td className="role-ra">R/A</td>
        <td className="role-c">C</td>
        <td className="role-i">I</td>
      </tr>

      <tr className="layer-header">
        <td colSpan="4" className="layer-title">Network Layer</td>
      </tr>

      <tr>
        <td>VPC & Network (Managed by Qovery)</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
        <td className="role-c">C</td>
      </tr>

      <tr>
        <td>VPC & Network (Use existing VPC)</td>
        <td className="role-i">I</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
      </tr>

      <tr>
        <td className="vpc-tooltip-container">VPC Peering (from Qovery to Customer VPC) <span className="info-icon">ⓘ</span><div className="vpc-tooltip">Even though Qovery provides VPC peering capabilities to allow routing to your existing VPC, you remain fully responsible for the configuration, security, and maintenance of your own VPC.<br /><br />Qovery does not manage or oversee your existing cloud network infrastructure.</div></td>
        <td className="role-i">I</td>
        <td className="role-c">C</td>
        <td className="role-ra">R/A</td>
      </tr>

      <tr className="layer-header">
        <td colSpan="4" className="layer-title">Kubernetes Layer</td>
      </tr>

      <tr>
        <td>Kubernetes Cluster</td>
        <td className="role-a">A</td>
        <td className="role-r">R</td>
        <td className="role-i">I</td>
      </tr>

      <tr>
        <td>Cloud Provider Components</td>
        <td className="role-a">A</td>
        <td className="role-r">R</td>
        <td className="role-i">I</td>
      </tr>

      <tr>
        <td>Qovery Infrastructure Components</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
        <td className="role-i">I</td>
      </tr>

      <tr className="layer-header">
        <td colSpan="4" className="layer-title">Application Layer</td>
      </tr>

      <tr>
        <td>Application Code source</td>
        <td className="role-i">I</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
      </tr>

      <tr>
        <td>Application Deployment</td>
        <td className="role-i">I</td>
        <td className="role-a">A</td>
        <td className="role-r">R</td>
      </tr>

      <tr>
        <td>Application Data</td>
        <td className="role-i">I</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
      </tr>

      <tr className="layer-header">
        <td colSpan="4" className="layer-title">Security & Maintenance</td>
      </tr>

      <tr>
        <td>Security Updates (Kubernetes)</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
        <td className="role-i">I</td>
      </tr>

      <tr>
        <td>Customer Application Security (Code & Dependencies)</td>
        <td className="role-i">I</td>
        <td className="role-c">C</td>
        <td className="role-ra">R/A</td>
      </tr>

      <tr>
        <td>Qovery Application Security (Code & Dependencies)</td>
        <td className="role-i">I</td>
        <td className="role-ra">R/A</td>
        <td className="role-i">I</td>
      </tr>

      <tr className="layer-header">
        <td colSpan="4" className="layer-title">Backups (data)</td>
      </tr>

      <tr>
        <td>Database (Managed)</td>
        <td className="role-ra">R/A</td>
        <td className="role-i">I</td>
        <td className="role-i">I</td>
      </tr>

      <tr>
        <td>Database (Container)</td>
        <td className="role-i">I</td>
        <td className="role-c">C</td>
        <td className="role-ra">R/A</td>
      </tr>
    </tbody>
  </table>
</div>

<Warning>
  **Important**: Qovery strongly advises you to take a support plan with your cloud provider. Some outages or issues may require cloud provider-level investigation beyond Qovery's visibility.
</Warning>

## Additional Resources

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/getting-started/useful-resources/faq">
    Frequently asked questions
  </Card>

  <Card title="Roadmap" icon="map" href="https://roadmap.qovery.com/en/roadmap">
    See what's coming next
  </Card>

  <Card title="Status Page" icon="signal" href="https://status.qovery.com">
    Check Qovery platform status
  </Card>

  <Card title="Security" icon="shield" href="https://trust.qovery.com">
    Security and compliance information
  </Card>

  <Card title="Changelog" icon="newspaper" href="https://www.qovery.com/changelog">
    Updates and announcements from the Qovery team
  </Card>

  <Card title="Kubernetes Changelog" icon="newspaper" href="https://www.qovery.com/changelog---kubernetes">
    Kubernetes cluster related updates
  </Card>

  <Card title="Blog" icon="pen-nib" href="https://www.qovery.com/blog">
    Articles and tutorials from the Qovery team
  </Card>
</CardGroup>